FAQ

What types of boxing and fitness equipment do you offer?

We specialise in high-performance boxing and fitness gear, including Aqua Punch Bags (15″, 18″, 21″), Aqua Training Bags, boxing gloves, bag gloves, head guards, body armour, groin guards, hand wraps, battle ropes, foot pads, brackets, hanging kits, ceiling mounts, and more. Our products are designed for durability and peak performance.

Are your products suitable for professional use?

Absolutely. Our equipment is trusted by professional boxers, coaches, and gyms worldwide. Whether you’re preparing for a fight or equipping a training facility, REFLEX products are built to meet rigorous demands.

Where do you ship?

We ship globally! However, due to logistical constraints, we currently exclude some parts of Asia and remote regions. You can check eligibility during checkout.

What shipping options are available?

We offer two convenient options:
– Standard Shipping (£12.95 flat rate): Shipped via DHL or FedEx, delivered within 10-15 days after dispatch.
– Free Shipping: For orders over £50, shipped via EMS, delivered within 15-25 days after dispatch.

How long does order processing take?

We process and carefully pack all orders within 1-2 business days. You’ll receive a confirmation email with tracking details once your order is dispatched.

What is your returns policy?

We offer a hassle-free returns policy within 15 days of receipt. If you’re not satisfied with your purchase, contact us at [email protected], and we’ll guide you through the process.

Are there any conditions for returns?

Returned items must be unused and in their original packaging. We recommend keeping proof of postage for your records.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted.

Is my payment information safe?

Yes. We use advanced security measures to ensure your personal and payment details are protected.

How can I track my order?

Once your order is dispatched, we’ll send you a confirmation email with tracking information. You can use this to monitor your delivery.

Can I change or cancel my order after placing it?

Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so early contact is essential.

How can I contact customer support?

Reach us anytime at [email protected]. We’re here to help with any questions or concerns.

Where is REFLEX Sales Shop located?

Our address is 64 Pierrepont St, Bath, GB BA2Y 1PU, United Kingdom.