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1. Introduction

Welcome to REFLEX Sales Shop (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website boxinggearssale.com and all purchases made through our site. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

REFLEX Sales Shop specializes in providing high-quality boxing and combat sports equipment to serious athletes and training enthusiasts worldwide (excluding Asia and certain remote regions).

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not attempt to undermine the security or integrity of our systems
  • Not use the website to transmit any viruses or malicious code
  • Be responsible for maintaining the confidentiality of your account credentials
  • Ensure you are of legal age to form binding contracts in your jurisdiction
  • Verify that the products you purchase are suitable for your intended use

3. Products and Services Description

REFLEX Sales Shop offers a range of combat sports equipment including:

  • Punching bags (Aqua Bag series in various sizes)
  • Training accessories (Aqua Bag Accessories, Aqua Head Hunter)
  • Protective gear (Head Guards, Groin Guards, Body Armour)
  • Training equipment (Battle Ropes, Foot Pads)
  • Boxing gloves and bag gloves
  • Hanging kits and mounting solutions

We make every effort to display our products as accurately as possible. However, the actual colors and specifications you see may vary depending on your device’s display.

4. Order and Payment Terms

Order Process:

All orders are subject to availability and confirmation of the order price. The contract between us is formed when we send you an order confirmation email.

Pricing:

All prices are in British Pounds (£) and include VAT where applicable. We reserve the right to change prices without notice, though such changes will not affect orders already confirmed.

Payment Methods:

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. By providing payment information, you represent that you are authorized to use the payment method.

Order Processing:

Orders are processed within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

5. Shipping and Delivery

We ship globally, excluding Asia and certain remote regions. Delivery times vary based on your location and selected shipping method:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch.
  • Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch.

Delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers or customs procedures.

Risk of loss or damage to products passes to you upon delivery to the shipping carrier.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. Our returns policy is designed with your convenience in mind while maintaining hygiene standards for protective equipment.

Returns Period:

You may return most items within 15 days of receiving your order. All returned items must be in original, unused condition with all tags attached and original packaging intact.

Non-Returnable Items:

For health and safety reasons, the following hygiene-sensitive items cannot be returned or exchanged:

  • Groin Guards
  • Head Guards
  • Mouthguards
  • Hand Wraps & Tapes
  • Any other hygiene-sensitive protective equipment

Return Process:

  1. Request authorization by emailing [email protected] within 15 days of receipt
  2. Include your order number and reason for return
  3. We’ll respond within 24 hours with a Returns Authorization Number and instructions
  4. Package the item securely in its original packaging with all tags attached
  5. Include the original invoice
  6. Ship to: REFLEX Returns, 64 Pierrepont St, Bath, GB BA2Y 1PU

Refunds:

Refunds are processed within 3-5 business days after we receive and inspect your return. The refund will be issued to your original payment method. Shipping charges are non-refundable unless the return is due to our error.

Exchanges:

For size or colour exchanges, follow the standard return process. We’ll ship the replacement within 2 business days after receiving your return.

Damaged or Defective Items:

If your equipment arrives damaged or defective, contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost and provide a prepaid return label.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product designs, is the property of REFLEX Sales Shop or our suppliers and is protected by international copyright and trademark laws.

You may not reproduce, distribute, modify, or create derivative works of any content without our express written permission. The REFLEX name and logo are trademarks of our company.

8. Liability Limitations

To the fullest extent permitted by law, REFLEX Sales Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use our website or products
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our website
  • Any bugs, viruses, or similar that may be transmitted through our website

Our total liability for any claim related to your use of the website or products shall not exceed the amount you paid for the product(s) in question.

Combat sports equipment is designed for training purposes. Users assume all risks associated with the use of such equipment. Proper training techniques and safety precautions should always be followed.

9. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which explains how we collect, use, and protect your data, is incorporated into these Terms and Conditions by reference.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified terms.

12. Contact Information

For questions about these Terms and Conditions or any other inquiries, please contact us at:

Email: [email protected]
Address: REFLEX Sales Shop, 64 Pierrepont St, Bath, GB BA2Y 1PU

We typically respond to inquiries within 24 hours.